Shipping Policy

• Shipping is calculated at checkout
• All orders are processed within 3-5 business days.
• Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
• If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you need to reach out to us in regards to our shipping terms or policy, please emails us at hello@brightboxes.ca or fill out the inquiry form below. We generally respond to emails within 24 hours.